Recognition
This page covers the gamification layer you’ll see in the app as you work - XP, ranks, badges, and an optional per-organization leaderboard.
XP, ranks, and badges
Section titled “XP, ranks, and badges”As you and your team use the platform, your account accumulates XP (experience points) for certain actions - today that includes things like resolving an incident and a successful automated runbook run, with more contributing actions being added over time. XP is computed by Sencai; it isn’t something you can set directly.
Your total XP determines your rank, shown on your profile. Ranks run, from lowest to highest:
- Bronze
- Silver
- Gold
- Platinum
- Diamond
- Sencai Master
Badges are awarded automatically when you meet a specific, predefined condition (for example, a milestone tied to a particular kind of action). You can’t request or manually claim a badge - it unlocks on its own once you’ve earned it, and appears on your profile alongside your rank.
None of this affects your organization’s access, billing, or any actual infrastructure - it’s a recognition layer on top of the work you’re already doing.
Leaderboard
Section titled “Leaderboard”Each organization can turn on a leaderboard that ranks its own members by XP, badges earned, and rank. It’s off by default and scoped to a single organization - there’s no platform-wide leaderboard comparing customers or organizations against each other.
- An organization Owner or Admin turns the leaderboard on or off from the organization’s settings.
- If it’s off, members see a plain explanation rather than an error when they visit the leaderboard page.
- Any member can opt themselves out from the leaderboard page directly - this hides you from that organization’s leaderboard, and from every other organization’s leaderboard you’re a member of, in one setting.