Payment, invoices, and failed payments

This page covers the mechanics of paying Sencai - checkout, payment methods, invoices, and what happens if a payment doesn’t go through. For what each plan includes, see Organization plans or Personal plans.

Checkout

Choosing an organization plan (/gravity/checkout/upgrade) or your own personal plan (/gravity/profile/checkout/upgrade) takes you to a Stripe-hosted Checkout page to enter payment details. Stripe redirects you back to a success or cancel page in the app afterward:

• Success - a confirmation screen; activation can take a few seconds to finish in the background, so give it a moment before checking your plan.
• Cancel - reached if you back out of Stripe’s page. No payment is taken and nothing about your plan changes; you can retry whenever you’re ready.

Organization and personal checkout are entirely separate flows - each only ever changes the plan it was started from.

Payment methods and invoices

Once you have an active plan, payment methods, upcoming billing dates, and invoices are managed through a Stripe-hosted billing portal, reached from the Billing & Plan page (/gravity/settings/billing) via Manage Subscription. You’ll land on that page automatically after checkout completes, or from an upgrade prompt if you hit a plan limit.

Your organization’s VAT ID and company registration number, if your account has them set, are shown on the organization profile.

If a payment fails

If a card is declined or a renewal payment fails, your organization doesn’t lose access immediately - it moves through a staged process, with a clear warning and a chance to fix it at every step before anything is restricted:

Day	State	What you see	What’s blocked
0	Payment fails	Email notification; Payment failed banner in the app	Nothing - full access continues
7	Grace period	Same Payment failed banner; another email	Nothing yet - this is a pre-suspension warning window
14	Suspended	Subscription suspended banner; another email	Creating or changing cloud instances and changing organization settings. Everything else - dashboards, reports, and the billing pages themselves - stays reachable
30	Terminated	Organization archived	As a last resort, non-terminal cloud instances may be terminated - permanently deleted at your provider, not stopped. This cannot be undone

A few things worth knowing about this:

• Resolving payment at any point before day 30 restores the organization to normal immediately - the moment your card is charged successfully, the organization drops out of the process entirely, whatever step it was at.
• The day-14 read-only state is deliberately narrow. You can still see everything (instances, usage, reports), and - critically - the billing and checkout pages are never blocked, so you’re never in a position where you can see the problem but can’t fix it.
• Update your payment method from the Billing & Plan page’s Stripe portal (see above) at any point during this process to resolve it.

Caution

Don’t wait until day 14 to act on the first payment-failed email - the grace period between day 0 and day 14 exists specifically so you have time to update your card before anything about your organization changes. Don’t wait until day 30, either: at that point every one of your organization’s cloud instances that hasn’t already been terminated can be permanently deleted at the provider, not just stopped - there is no undo once that runs.

Canceling your subscription

From Settings → Subscription, an Owner or Admin can cancel. You’ll be asked whether to cancel at the end of the current billing period (you keep access until then) or immediately. Either way, canceling stops future billing - it does not delete your organization or its data. The in-app cancellation confirmation states that your data remains accessible for a period after cancellation before anything is removed.

What’s next

• Organization plans
• Personal plans - a separate billing relationship with its own trial and cancellation
• Billing overview
• FAQ